If for any reason you are not satisfied with your order on the dagra.eu website, you can return the products within 14 working days of receiving your order.
If you do not like the color or appearance of the product you purchased, you may exchange it for another (in accordance with our return policy above).
When do you get the refund for a product return?
In most cases, we will refund the money within 14 days from the date we received the goods from you.
What should you do if you no longer have the original packaging?
If the original packaging is no longer usable, it can be replaced with another of similar size, free of other labels and barcodes.
- Fill out the return form below.
- Once you have completed and submitted the form, you will receive an email with the DHL return label attached.
Remove any previous barcodes or labels from the packaging. 4.
Print out the address label that you received in the email and stick it on the package. 5.
- Write the order number on the box.
- Please deliver your package to the DHL office.